CUSTOMER SERVICE, MIFID
|Monday to Friday|
|Customer service hours||General administration of affairs, in-person submission of orders||8:30 a.m. to 4:30 p.m.|
|Cash desk opening hours||Cash deposit and withdrawal |
The fulfilment of the customer's need to withdraw cash in excess of HUF 1,000,000 is guaranteed only if you inform EQUILOR Ltd of your intention to withdraw cash in writing by 2 pm on the day preceding the cash withdrawal ! Detailed information on Cash desk opening hours is available in the actual Condition List.
|Mon-Thu: 8:30 a.m. to 4:00 p.m.|
Fri: 8:30 a.m. to 2:00 p.m.
Receipt of customer orders for brokerage transactions concerning financial instruments
|Receipt of orders for securities transactions to be executed in the domestic market and futures/forwards to be executed in the domestic or international markets||8:30 a.m. to 5:10 p.m.|
|Receipt of orders for securities transactions to be executed in the international markets.||8:30 a.m. to 10:00 p.m.|
|Purchase or sale of the shares of investment funds||The cut-off time announced on the website of Equilor Ltd less 30 minutes|
|Admission by the system of orders given by the customer via the EQUILOR Trader or MFOR Trader platforms||From 11:00 p.m. on Sunday to 11:00 p.m. on Friday continuously, subject to the provisions of the contract connected to the application|
|Settlement deadlines for financial transactions||FX transfer with performance on T day||8:30 a.m. to 11:00 a.m.|
|Conversions in excess of EUR 20,000 (individually priced)||8:30 a.m. to 4:00 p.m.|
|HUF transfer (VIBER)||8:30 a.m. to 3:00 p.m.|
|HUF transfers (not VIBER) with value on the date of the order||8:00 a.m. to 3:30 p.m.|
|HUF transfers (not VIBER) with value on the banking day following the date of the order||3:30 p.m. to 4:30 p.m.|
EQUILOR undertakes to execute in-house account transfers submitted within the indicated timeframe on T day, whereas orders submitted after cut-off time will be executed on the next banking day.
|8:30 a.m. to 4:30 p.m.|
|Orders submitted after the relevant cut-off time on facsimile, or via the EQUILOR DIRECT system that are received by EQUILOR will be processed and forwarded for execution on the next banking day.|
|Complaint management||You may file your complaint with our Client Service / Front Office staff on the phone at (+36-1) 430 3980 during customer service hours (Monday to Friday 8:00 a.m. to 4:00 p.m. on bank workdays), 8:00 a.m. to 8:00 p.m on Wednesdays - in case it is a bank working day - or anytime by e-mail to the address email@example.com. On any other forms of filing a complaint you may learn from our Complaint Handling Policy.|
Please find below EQUILOR’s Complaint Handing Policy.
|Conflict of interest handling||Please find below EQUILOR’s Conflict of Interest Policy.|
|Best execution||Please find below EQUILOR’s Best Execution Policy.|
|Business terms and conditions||Please find below EQUILOR’s Business terms and conditions.|